1. write us an email to lager@speedengineering.de with the following content: first name, last name - order number - missing item number.
We will contact you immediately for a free reshipment.

2. use our chat at the defined times and communicate the same data as in the email. 

In most cases, you will receive a notification from the shipping service provider after the status of your order has changed, including a tracking number. You can use this tracking number to track your parcel and contact the service provider. Please note that the status "Shipment is ready for collection or has been announced" only indicates that your parcel is ready for collection by the parcel service provider and is NOT yet on its way. This message can often persist over weekends or after 5 p.m. until the next working day. In this case, it is not necessary to contact us as the parcel is not yet on its way.

Yes, all products where this is possible have the sub-item 

"Castrop-Rauxel workshop - installation fee 0.5 hours"

Click on it and the additional price will be displayed directly. Place the main item in the shopping cart, complete the purchase and you have already booked the installation. We will contact you by email within the next 48 hours to arrange an appointment for installation. Don't worry, your parts will not be shipped in this case unless you want them to be.

As a rule, you will find all available installation instructions in written form after purchase in a download link which is only valid for you. But beware, not all products have written installation instructions. We are constantly working on providing these for all products, but unfortunately this step is very time-consuming and takes time.

If you get stuck, please send an email to info@speedengineering with the following data in the subject line:
First name, last name - Order number - Request for installation instructions

Or use our chat. They will also be able to help you there.

Last but not least, many video instructions are available at:

https://www.youtube.com/@-manuals-speedengineering4200

Parts certificates or material certificates are only provided after the purchase has been completed. Either by download link or by email. Unfortunately, these documents cannot be sent in advance.

Partial appraisals will of course be sent with your package in physical form, if applicable.

You have already bought products from us and they are worn out or have been affected by other circumstances? No problem, we adhere to all legal requirements of warranty and guarantee claims and beyond.

Please send us an e-mail to order@speedengineering.de with the following details:

Name, surname - Order number - Item number which appears to be defective - Image file of the item (if possible)

We will get back to you within 48 hours to solve the problem.